职位描述:

Description

The Customer Service Executive provides 1st level Technical, Functionality or Content support with regards to Thomson Reuters line of software and services. Handles customer inquires promptly, professionally and knowledgeably via phone, email or chat. This includes keeping a clear and active focus on the end to end resolution process and ensuring that all the necessary action is undertaken to resolve customer inquires in a timely and satisfactory manner.

Experience/ Competencies

Professional experience in either the Financial Markets or in a Customer Service role

Financial Markets knowledge or aptitude for quick learning

Logical approach to problem solving and analytical thinking

Excellent service skills including active listening alongside focusing, and fully understanding our customer's needs

Ability to work under pressure

Proven team player, excellent communication and interpersonal skills

Self motivated, proactive and driven

Good time management and organizational skills in order to prioritize workload and demands

Demonstrates urgency, energy and enthusiasm

Adapts quickly to a changing environment

Language skills; fluent English and minimum another local language

Excellent IT skills and good knowledge of Windows applications, including Excel and Word

Technical Support Executive

Strong knowledge in Network Technology

Knowledge TCP/IP Protocols

Windows Operating Systems

LAN WAN Technology

岗位要求：

学历要求：本科或以上性别要求：不限语言要求：英语 + 普通话 + 粤语专业要求：不限年龄要求：25-35工作年限：3年以上

任职资格的具体描述：

Responsibilities

Offers expert advice and help to clients over various channels, relating to the use of their Thomson Reuters applications

Manages resolution processes and assumes ownership of functionality, data content or technical queries

Ensures that customers are always kept up to date about the status of their query by providing effective and accurate follow-up

Continuously enhances personal and business competencies, such as product and market knowledge

Builds an extensive network throughout the company to facilitate quick and efficient resolution

Manages the customer relationship through the use of Siebel CRM

Qualifications

Data & Applications: Support Executive

Graduate level education or equivalent, preferably in Economics, Business or Finance

Technical Support Executive

Degree in Systems Engineering

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